Refund policy

GoldLeaf Home Return & Refund Policy
We want you to feel confident shopping with GoldLeaf Home. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must generally be in the same condition in which it was received, unused or unworn where applicable, and in its original packaging. Proof of purchase may be required.
To request a return, contact support@goldleafhome.store before sending the item back. Please include your order number and the reason for the return.
Do not send a product back to the address printed on the shipping package unless GoldLeaf Home has provided return authorization and instructions. We work with multiple fulfillment partners, and the appropriate return location may differ from the original shipping location. Unauthorized returns may not be accepted or processed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact support@goldleafhome.store as soon as reasonably possible and provide your order number along with photographs or other information showing the issue. We will review the request and work to provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. Items marked final sale and gift cards are also non-returnable except where required by law. Any product-specific return restrictions disclosed on the product page or communicated before purchase will also apply.
Return Shipping
For eligible returns based on a change of mind or buyer preference, the customer may be responsible for return shipping costs. If GoldLeaf Home confirms that an item was damaged, defective, or incorrect when delivered, we will provide instructions regarding the appropriate resolution and any applicable return shipping.
Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@goldleafhome.store. Because orders may be transmitted to fulfillment partners shortly after purchase, cancellation or modification cannot be guaranteed once processing has begun.
Refunds
Once an approved return is received and inspected, or once we otherwise approve a refund, you will be notified. Approved refunds will be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable unless the refund results from an error by GoldLeaf Home or as otherwise required by law.
Exchanges
Exchange availability may vary by product. Contact support@goldleafhome.store before returning an item so we can determine the available options.
Questions
For return or refund questions, contact:
GoldLeaf Home
support@goldleafhome.store